Have you tried to reach us by phone during the past several weeks?
We're experiencing some growing pains! We know your time is valuable and we apologize for any inconvenience you may have experienced in trying to reach our care team by phone. The demand for new patient appointments at Inspired Health Group has increased greatly with the welcoming of our new providers. In addition, there have been several primary care providers that have recently retired, moved, or are unable to practice, whose patients have been calling us. It is important to us to take our time with each caller to provide the best care possible.
As a reminder to our new & existing patients, you can conveniently schedule appointments online 24/7 at ihgwny.com. Patients may also utilize their patient portal for communication such as medication refill requests, messaging your care team, reviewing lab results, requesting an appointment, and more! If you would like to activate your portal account, please call 716 - 972 - 0022 for assistance.
Our current calling hours are:
- Monday: 8 AM–4:30 PM
- Tuesday: 8 AM–4:30 PM
- Wednesday: 8 AM–4:30 PM
- Thursday: 8 AM–4:30 PM
- Friday: 8:30 AM–2:30 PM
If patients ever have an urgent need to speak to a provider after hours, they can call our office to leave a message with our 24/7 answering service and receive a call back from an on-call provider within minutes. If you feel you need immediate or urgent medical care, please consider a visit to any WNY Immediate Care location, or another urgent care facility while our office is closed. For life-threatening emergencies, please go to your nearest hospital or call 911.
Again, we apologize for any inconvenience you may have experienced while contacting IHG by phone. We are doing our best to support our dedicated Patient Services Team as they assist callers with the most thorough and complete care possible. Any questions, comments, or concerns about this issue can be sent to us via your patient portal or email@example.com.
Our team is ready to help you. Schedule an appointment online today.
3671 Southwestern Blvd.
Suites 101 & 213
Orchard Park, NY 14127-1752
(716) 662-7008 Office
(716) 662-5226 Fax
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