What should I do when I'm sick?

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When in doubt, call your care team at Inspired Health Group (IHG). If you believe you are experiencing a life medical emergency, please call 911 or seek immediate care from the nearest hospital or emergency room.

When should I go to an emergency room or dial 911?

Health symptoms and conditions that may warrant an ER visit include:

• Chest pain
• Seizure
• Severe burns
• Vomiting blood
• Deep open wounds
• Severe & sudden pain
• Sudden shortness of breath
• Weakness/numbness on one side
• Slurred speech
• Fainting/change in mental state
• Head or eye injury
• Vaginal bleeding with pregnancy

This list is not exclusive, but rather a general list of common symptoms that warrant an emergency room visit.

When should I go to urgent care?

Urgent Care Centers can be a good option when there is not access to your primary care office. Urgent care is not emergency care. Urgent care centers are same-day clinics that can handle a variety of medical problems that need to be treated right away, but are not considered true emergencies. Examples of conditions that may warrant urgent care treatment:

• Nausea and vomiting
• Possible broken bones
• Dehydration
• Fever not affected by antipyretics i.e., Tylenol, Advil, Acetaminophen
• Resistant migraine headaches

This list is not exclusive, but rather a general list of common symptoms that warrant an urgent care visit.

When should I contact IHG?

Examples of conditions that may warrant contacting Inspired Health Group include:

• General medical office visits
• Medication refill
• Preventative care visits
• Immunizations and vaccines
• Follow-up visits for chronic care conditions such as diabetes, hypertension, lung problems, bowel or bladder Issues,
• Acute care visits for new short-term health issues

This list is not exclusive, but rather a general list of common symptoms that warrant contacting or visiting our office.

Contacting IHG anytime you have uncertainty about the care you need is valid. However, if you believe you are experiencing a medical emergency, dial 911 or seek immediate care at the closest hospital or emergency room.

Enhanced Care Options

If you have a choice of where you seek urgent care or emergency room care, you may considering seeking care from Western New York Immediate Care or Mercy Ambulatory Care Center.  Learn more about our collaborative relationship with these organizations.  If you believe you are experiencing a medical emergency, please call 911 or seek immediate care from the nearest hospital emergency room. 

Western New York Immediate Care (WNYIC):

Through our collaboration, IHG has direct access to WNYIC's office staff, nurses, doctors, and providers and the WNYIC care team has direct access of IHG’s care team as well. Should you need urgent care, your IHG care team will know what is happening with your care and can communicate quickly with WNYIC, and WNYIC with IHG as well, to provide you effective and comprehensive care.

Find a WNYIC location.  WNYIC is a multi-location Urgent Care Center with facilities in Amherst, Buffalo, Depew, and Orchard Park. Find locations, directions and hours at www.wnyimmediatecare.com/location

Mercy Ambulatory Care Center (MACC) Emergency Room:

If you find emergency room care necessary, our strong relationship with MACC has earned IHG unprecedented access to their ER doctors, nurses, providers, and administrative staff. This has led to better care for our patients. Our office even shares a building with MACC.

Contact, view hours and find directions to MACC

How to contact Inspired Health Group

Give us a call at 716-662-7008

Patients can reach the Inspired Health Group (IHG) care team by calling our office during regular calling hours.  Calling hours are Monday-Thursday 8am-4pm and Fridays 8am-3pm.  

Have an urgent medical concern outside of calling hours?  Call our office and leave a message with our call service.  An on-call IHG provider will call you back to discuss your urgent medical concerns.

If you feel you need immediate or urgent medical care, please consider a visit to any Western New York Immediate Care location, or another urgent care facility while our office is closed. For life-threatening emergencies, please go to your nearest hospital or call 911.

Learn more about what to do if you have to speak to an IHG provider after hours

Message us in your Patient Portal:

Use your patient portal for non-urgent communication with your IHG care team such as:

• non-urgent questions
• medication refill requests
• notify our practice of changes to your personal information including phone number, address, and insurance
• viewing test results
• request an appointment
• view upcoming and previous appointments, including the doctor and location of those appointments
• and more!

Learn more about our patient portal, including how to activate your account.